Careers and Vacancies at Clifton Lodge
We are actively looking to add vets, nurses and support team members as we grow our practices.
We actively encourage further qualifications for all of our team, and empower you to build and progress your career. We have impressive facilities and offer the opportunity to take on engaging clinical cases. We feel that everybody works better if they can develop in a role that interests them!
We have a close-knit team and love to have fun together, including egg painting and pumpkin carving competitions at Easter and Halloween, an ice cream van in the summer, and lots of sweet treats throughout the year.
We are very close to some lovely beaches along the North East coast, as well as cities such as Newcastle, Durham, Stockton and Middlesbrough.
If you are interested in seeing practice as part of your veterinary degree EMS please get in touch – we are happy to provide accommodation in most circumstances
If you’re interested in joining the team, get in touch for an informal, confidential chat.
Enable cookies to show the embedded video
Senior Veterinary Surgeon
Veterinary Surgeon wanted for friendly small animal practice in the North East of England
Excellent opportunities available for experienced vets looking for a friendly and forward-thinking practice, also with the potential for those looking for a more senior role.
We are a large and supportive team which includes many certificate holders within our veterinary and nursing team. We are excited to be expanding our team as we move into new purpose-built building in the near future.
Salary will be dependant on experience and role.
Veterinary Surgeon wanted for friendly small animal practice in the North East of England
Excellent opportunities available for experienced vets looking for a friendly and forward-thinking practice, also with the potential for those looking for a more senior role.
We are a large and supportive team which includes many certificate holders within our veterinary and nursing team. We are excited to be expanding our team as we move into new purpose-built building in the near future.
Salary will be dependant on experience and role.
Registered Veterinary Nurse
We are looking preferably for an experienced RVN. We need a like minded individual who is motivated and has a strong work ethic. Must be happy to be a clinical coach either straight away or at some point in the future. We have many clients who have been with us for years so we need someone conscientious and keen to build a rapport with clients and develop their own role within the practice.
We are looking preferably for an experienced RVN. We need a like minded individual who is motivated and has a strong work ethic. Must be happy to be a clinical coach either straight away or at some point in the future. We have many clients who have been with us for years so we need someone conscientious and keen to build a rapport with clients and develop their own role within the practice.
Head Receptionist – Clifton Lodge Veterinary Group
Job Title: Head Receptionist – Clifton Lodge Veterinary Group
Location: Clifton Lodge Veterinary Group, (Hartlepool, Horden, Billingham, Sedgefield)
Position Type: Full-time 40 hours per week
About Us:
At Clifton Lodge Veterinary Group, we are dedicated to providing exceptional care to pets and outstanding service to their owners. As a progressive and compassionate veterinary practice, we focus on creating a welcoming environment where both clients and pets feel at ease. Our team is driven by a shared passion for animal welfare and excellence in customer service.
We are currently looking for an enthusiastic and experienced Head Receptionist to lead our busy reception team and contribute to the smooth running of the practice.
Key Responsibilities:
Leadership & Team Management:
- Lead and motivate the reception team, ensuring high levels of morale, productivity, and customer service.
- Conduct regular PDR (Performance Development Reviews) to assess staff performance and identify opportunities for development and training.
- Act as a point of contact for team members, offering support, guidance, and resolution of any day-to-day challenges.
Reception Duties:
- Oversee daily reception operations, ensuring that all clients are greeted warmly and efficiently.
- Answer client calls, respond to inquiries, and schedule appointments, maintaining a high standard of service.
- Handle the check-in/check-out process for clients, ensuring smooth transitions and accurate data entry.
Champion the Pet Health Care Scheme:
- Actively promote and manage our Pet Health Care Scheme, helping clients understand the benefits and encouraging sign-ups.
- Provide clients with relevant information about the scheme’s features, benefits, and cost savings.
Insurance Claims Management:
- Process and manage insurance claims efficiently, ensuring that all paperwork is completed accurately and in a timely manner.
- Assist clients with any questions they may have regarding their pet’s insurance coverage.
Staff Training & Development:
- Train and onboard new reception staff, ensuring they are equipped with the knowledge and skills to deliver exceptional service.
- Keep all staff up to date with practice protocols, policies, and relevant veterinary information.
Other Duties
- Handle general administrative tasks and maintain client records with confidentiality and accuracy.
- Assist with managing stock of reception supplies and ordering as needed.
Essential Skills & Experience:
- Proven experience in a receptionist or customer service role, preferably in a veterinary or healthcare setting.
- Strong leadership and team management skills, with a passion for developing staff potential.
- Excellent communication and interpersonal skills, with a friendly and approachable manner.
- Ability to multitask and manage high-pressure situations in a busy environment.
- Familiarity with processing insurance claims and an understanding of veterinary healthcare schemes would be advantageous.
- Strong organisational skills and attention to detail.
What We Offer:
- A competitive salary and benefits package.
- Ongoing professional development opportunities.
- A friendly, supportive, and dynamic work environment.
- The chance to work with a passionate team dedicated to animal welfare and client satisfaction.
How to Apply:
If you are a motivated, customer-focused individual with a passion for pets and leadership, we’d love to hear from you! Please send your CV and a cover letter outlining your experience and why you would be a great fit for the role to donna.wren@cliftonlodgevets.co.uk.
Clifton Lodge Veterinary Group is committed to equality of opportunity and diversity. We welcome applications from all qualified individuals regardless of background.
Job Title: Head Receptionist – Clifton Lodge Veterinary Group
Location: Clifton Lodge Veterinary Group, (Hartlepool, Horden, Billingham, Sedgefield)
Position Type: Full-time 40 hours per week
About Us:
At Clifton Lodge Veterinary Group, we are dedicated to providing exceptional care to pets and outstanding service to their owners. As a progressive and compassionate veterinary practice, we focus on creating a welcoming environment where both clients and pets feel at ease. Our team is driven by a shared passion for animal welfare and excellence in customer service.
We are currently looking for an enthusiastic and experienced Head Receptionist to lead our busy reception team and contribute to the smooth running of the practice.
Key Responsibilities:
Leadership & Team Management:
- Lead and motivate the reception team, ensuring high levels of morale, productivity, and customer service.
- Conduct regular PDR (Performance Development Reviews) to assess staff performance and identify opportunities for development and training.
- Act as a point of contact for team members, offering support, guidance, and resolution of any day-to-day challenges.
Reception Duties:
- Oversee daily reception operations, ensuring that all clients are greeted warmly and efficiently.
- Answer client calls, respond to inquiries, and schedule appointments, maintaining a high standard of service.
- Handle the check-in/check-out process for clients, ensuring smooth transitions and accurate data entry.
Champion the Pet Health Care Scheme:
- Actively promote and manage our Pet Health Care Scheme, helping clients understand the benefits and encouraging sign-ups.
- Provide clients with relevant information about the scheme’s features, benefits, and cost savings.
Insurance Claims Management:
- Process and manage insurance claims efficiently, ensuring that all paperwork is completed accurately and in a timely manner.
- Assist clients with any questions they may have regarding their pet’s insurance coverage.
Staff Training & Development:
- Train and onboard new reception staff, ensuring they are equipped with the knowledge and skills to deliver exceptional service.
- Keep all staff up to date with practice protocols, policies, and relevant veterinary information.
Other Duties
- Handle general administrative tasks and maintain client records with confidentiality and accuracy.
- Assist with managing stock of reception supplies and ordering as needed.
Essential Skills & Experience:
- Proven experience in a receptionist or customer service role, preferably in a veterinary or healthcare setting.
- Strong leadership and team management skills, with a passion for developing staff potential.
- Excellent communication and interpersonal skills, with a friendly and approachable manner.
- Ability to multitask and manage high-pressure situations in a busy environment.
- Familiarity with processing insurance claims and an understanding of veterinary healthcare schemes would be advantageous.
- Strong organisational skills and attention to detail.
What We Offer:
- A competitive salary and benefits package.
- Ongoing professional development opportunities.
- A friendly, supportive, and dynamic work environment.
- The chance to work with a passionate team dedicated to animal welfare and client satisfaction.
How to Apply:
If you are a motivated, customer-focused individual with a passion for pets and leadership, we’d love to hear from you! Please send your CV and a cover letter outlining your experience and why you would be a great fit for the role to donna.wren@cliftonlodgevets.co.uk.
Clifton Lodge Veterinary Group is committed to equality of opportunity and diversity. We welcome applications from all qualified individuals regardless of background.
Customer Care Manager
Job Title: Customer Care Manager
Location: Clifton Lodge Veterinary Group
Reports to: Practice Manager
Job Purpose:
The Customer Care Manager will lead the team in delivering outstanding service to clients, ensuring a smooth and welcoming experience from initial contact through to ongoing care. This position will combine strategic oversight with operational leadership, focusing on optimizing business processes, managing the day-to-day activities at the front of house, and leading initiatives that improve customer care, team performance, and overall practice efficiency. The role will also include managing key operational areas, including occupational health and safety, complaints management, performance reviews, RCVS practice audits, debt collection, and insurance claims.
Key Responsibilities:
Leadership & Strategic Planning:
- Develop and implement customer care strategies that enhance client satisfaction, team productivity, and overall practice performance.
- Identify opportunities to optimize front of house operations, streamlining processes to improve efficiency and service quality.
- Lead and inspire the reception and customer care teams, setting clear objectives, and fostering a culture of excellence.
- Implement and monitor effective problem-solving techniques to address issues promptly, ensuring minimal disruption to practice operations.
- Customer Service & Client Relations:
- Act as one of the primary points of contact for customer service-related queries, ensuring that client concerns are addressed promptly and effectively.
- Develop and maintain strong relationships with clients to foster loyalty, satisfaction, and repeat business.
- Ensure that all client communications are handled professionally, empathetically, and in line with practice policies.
Operational Management & Oversight:
- Lead front-of-house operations, ensuring smooth workflows and adequate staffing levels at all times.
- Collaborate with other teams to ensure seamless client interactions from appointment booking to follow-up care.
- Assist in the training and development of reception staff to ensure they have the necessary skills and knowledge to excel in their roles.
Occupational Health and Safety:
- Oversee and enforce compliance with occupational health and safety (OHS) regulations in line with legal and company standards.
- Regularly audit practice procedures to ensure a safe and healthy working environment for all staff and visitors.
- Lead initiatives to improve workplace safety and implement proactive measures to mitigate risks.
Performance Development & Reviews:
- Conduct regular performance development reviews (PDRs) for customer care and reception team members, providing feedback and identifying areas for improvement.
- Create and implement development plans to enhance team skills and increase job satisfaction.
Practice Audits & RCVS Compliance:
- Lead audits to ensure the practice adheres to RCVS practice standards, identifying areas for improvement and implementing corrective actions where necessary.
- Maintain accurate records for all audit activities and ensure timely completion of any action items.
Debt Collection & Insurance Claims:
- Oversee the management of debt collection processes, ensuring timely and professional communication with clients regarding outstanding balances.
- Ensure effective handling of insurance claims, working with clients and insurance companies to facilitate smooth claim resolutions.
Reception Support:
- Provide hands-on support at reception as needed, assisting with client check-ins, appointment bookings, and answering queries if needed.
Key Skills & Qualifications:
- Experience: Minimum of 3-5 years in a management or leadership role within a customer service or veterinary setting.
- Education: Relevant qualifications in customer service, business management, or veterinary practice management.
- Leadership: Strong leadership skills with the ability to motivate and guide a team toward achieving high levels of performance and client satisfaction.
- Problem Solving: Excellent analytical and problem-solving skills, with the ability to address operational challenges quickly and efficiently.
- Communication: Exceptional verbal and written communication skills, with the ability to deal effectively with clients, staff, and external partners.
- Customer Focused: A passionate and empathetic approach to customer service, with a focus on enhancing the client experience.
- Organizational Skills: Strong organizational and multitasking abilities, with an aptitude for managing multiple priorities simultaneously.
- Knowledge: Some understanding of RCVS practice standards or International Organization for Standardization (ISO) equivalent, occupational health and safety regulations (NEBOSH), and the veterinary industry.
- Tech-Savvy: Proficient in using practice management software, Microsoft Office, and other relevant systems.
Working Conditions:
- Full-time position, with flexibility required during busy periods. 40 hours per week
- Competitive salary and benefits package, including opportunities for professional development and training.
How to Apply:
Please send your CV and a cover letter outlining your relevant experience to donna.wren@cliftonlodgevets.co.uk We look forward to hearing from you!
Job Title: Customer Care Manager
Location: Clifton Lodge Veterinary Group
Reports to: Practice Manager
Job Purpose:
The Customer Care Manager will lead the team in delivering outstanding service to clients, ensuring a smooth and welcoming experience from initial contact through to ongoing care. This position will combine strategic oversight with operational leadership, focusing on optimizing business processes, managing the day-to-day activities at the front of house, and leading initiatives that improve customer care, team performance, and overall practice efficiency. The role will also include managing key operational areas, including occupational health and safety, complaints management, performance reviews, RCVS practice audits, debt collection, and insurance claims.
Key Responsibilities:
Leadership & Strategic Planning:
- Develop and implement customer care strategies that enhance client satisfaction, team productivity, and overall practice performance.
- Identify opportunities to optimize front of house operations, streamlining processes to improve efficiency and service quality.
- Lead and inspire the reception and customer care teams, setting clear objectives, and fostering a culture of excellence.
- Implement and monitor effective problem-solving techniques to address issues promptly, ensuring minimal disruption to practice operations.
- Customer Service & Client Relations:
- Act as one of the primary points of contact for customer service-related queries, ensuring that client concerns are addressed promptly and effectively.
- Develop and maintain strong relationships with clients to foster loyalty, satisfaction, and repeat business.
- Ensure that all client communications are handled professionally, empathetically, and in line with practice policies.
Operational Management & Oversight:
- Lead front-of-house operations, ensuring smooth workflows and adequate staffing levels at all times.
- Collaborate with other teams to ensure seamless client interactions from appointment booking to follow-up care.
- Assist in the training and development of reception staff to ensure they have the necessary skills and knowledge to excel in their roles.
Occupational Health and Safety:
- Oversee and enforce compliance with occupational health and safety (OHS) regulations in line with legal and company standards.
- Regularly audit practice procedures to ensure a safe and healthy working environment for all staff and visitors.
- Lead initiatives to improve workplace safety and implement proactive measures to mitigate risks.
Performance Development & Reviews:
- Conduct regular performance development reviews (PDRs) for customer care and reception team members, providing feedback and identifying areas for improvement.
- Create and implement development plans to enhance team skills and increase job satisfaction.
Practice Audits & RCVS Compliance:
- Lead audits to ensure the practice adheres to RCVS practice standards, identifying areas for improvement and implementing corrective actions where necessary.
- Maintain accurate records for all audit activities and ensure timely completion of any action items.
Debt Collection & Insurance Claims:
- Oversee the management of debt collection processes, ensuring timely and professional communication with clients regarding outstanding balances.
- Ensure effective handling of insurance claims, working with clients and insurance companies to facilitate smooth claim resolutions.
Reception Support:
- Provide hands-on support at reception as needed, assisting with client check-ins, appointment bookings, and answering queries if needed.
Key Skills & Qualifications:
- Experience: Minimum of 3-5 years in a management or leadership role within a customer service or veterinary setting.
- Education: Relevant qualifications in customer service, business management, or veterinary practice management.
- Leadership: Strong leadership skills with the ability to motivate and guide a team toward achieving high levels of performance and client satisfaction.
- Problem Solving: Excellent analytical and problem-solving skills, with the ability to address operational challenges quickly and efficiently.
- Communication: Exceptional verbal and written communication skills, with the ability to deal effectively with clients, staff, and external partners.
- Customer Focused: A passionate and empathetic approach to customer service, with a focus on enhancing the client experience.
- Organizational Skills: Strong organizational and multitasking abilities, with an aptitude for managing multiple priorities simultaneously.
- Knowledge: Some understanding of RCVS practice standards or International Organization for Standardization (ISO) equivalent, occupational health and safety regulations (NEBOSH), and the veterinary industry.
- Tech-Savvy: Proficient in using practice management software, Microsoft Office, and other relevant systems.
Working Conditions:
- Full-time position, with flexibility required during busy periods. 40 hours per week
- Competitive salary and benefits package, including opportunities for professional development and training.
How to Apply:
Please send your CV and a cover letter outlining your relevant experience to donna.wren@cliftonlodgevets.co.uk We look forward to hearing from you!